Warranty
All SHR AUTOSENSOR products are warranted against defects in materials and workmanship for a period of 12 months from the date of shipment, or as specified in the individual product datasheet. This warranty covers products used within their specified ratings and conditions.
Defective Products
If you receive defective products, please contact our technical support team within 30 days of receipt. We will arrange replacement or credit after verifying the defect. Please provide:
- Order number and date of purchase
- Part number and quantity affected
- Description of the defect with photos or test data
- Application conditions (voltage, current, temperature)
Return Merchandise Authorization (RMA)
All returns require a Return Merchandise Authorization (RMA) number. Products returned without an RMA number will not be accepted. To request an RMA, contact [email protected] with the information listed above.
EEA Consumer Right of Withdrawal
If you purchase as a consumer in the European Economic Area (EEA) — that is, for purposes outside your trade or business — you have the right to withdraw from the purchase within 14 days of receiving the goods, without giving any reason. To exercise this right, contact us at [email protected] within the 14-day period and return the goods in their original condition and packaging after receiving an RMA number. We will refund all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods or proof of return shipment, using the same payment method. This right does not apply to goods made to your specifications or clearly personalized (custom or modified products). If you are an EEA consumer withdrawing under this section, the restocking fee below does not apply, and nothing in this policy limits your statutory rights, including conformity guarantees.
Restocking Fee
- Standard catalog products: 15% restocking fee applies to returns of non-defective products in original packaging
- Custom or modified products: Non-returnable and non-refundable
- Products damaged by misuse: Not eligible for return or replacement
Refund Process
Approved refunds are processed within 15 business days of receiving the returned products. Refunds are issued via the original payment method. For wire transfer payments, bank fees may be deducted from the refund amount.
Quality Disputes
In case of quality disputes, we follow IPC standards for inspection and testing. Our quality team will work with you to resolve any issues promptly. IATF 16949 and ISO 9001 complaint procedures apply.
Contact
For returns, warranty claims, or quality concerns:
Email: [email protected]
Phone: +86 13761571029
Address: No. 18 Hangchuan Road, Hangtou Town, Pudong New District, Shanghai, China
US mailing address: 27 Georgian Cir, Newark, DE 19711, USA
United States customers: all returns are arranged in advance by email (RMA). Please do not ship products to the US mailing address without an RMA number and return instructions from our team.
Last updated: November 2026